customer unfriendly
DESCRIPTION: Never have I been to a restaurant that charges for refills on pop in the last several years. However this one does. I think it it reflects a very unfriendly attitude. The price is not the object here, it is about repeat business and making the customer happy. With so many restaurants to choose from, I will not return or recommend.
DATE: 2002-07-08
FOODRATING : 4
SERVICERATING : 4
AMBIANCERATING : 6
OVERALLRATING : 4
I'd eat here everyday!
DESCRIPTION: I have rated Jimmy's as #1 on my top 10 list of favorite restaurants. The food is incredible, the staff is very pleasant, and the atmosphere makes you feel like a million bucks! I'd eat there everyday if I could!
DATE: 2002-11-05
FOODRATING : 10
SERVICERATING : 10
AMBIANCERATING : 10
OVERALLRATING : 10
RECOMMENDED DISHES : The broiled half chicken and pasta baked together to perfection along with a side salad accompanied by the balsamic vinaigrette
Gone Downhill
DESCRIPTION: For years, my family enjoyed dining here, but recent visits have been disappointing. Service is indifferent at best, and the food, which previously had been very good for the money, has lost quality. Broiled chicken was very dry on last visit, and on time before, fish was not tasty. Surprisingly, the manager (owner?) was incredibly rude to us about a seemingly innocuous minor matter that most restaurants would have easily dealt with --especially since the expense involved was maybe 1 penny. His attitude said a great deal about his desire for repeat business (he doesn't want any). He claims he has owned the restaurant for six years, but he did not look familiar and I suspect there has been some change in ownership/management. It's a shame--this was a good place at one time, but our last few visits have not been good.
DATE: 2002-12-29
FOODRATING : 4
SERVICERATING : 2
AMBIANCERATING : 6
OVERALLRATING : 2
I LOVE IT!!!
DESCRIPTION: I have been dining here for about 4 years now and every time I go it gets even more wonderful. The food is incredible and the atmosphere is one that is comfortable and makes you feel like you are at home. I feel it is hard to find that anywhere else in Lake County. The service is wonderful and have had no problems, they have even done a great job at suggesting new items to try!
DATE: 2003-02-25
FOODRATING : 10
SERVICERATING : 10
AMBIANCERATING : 10
OVERALLRATING : 10
RECOMMENDED DISHES : Chicken Parmesan
Watch Your Credit Card
DESCRIPTION: My first visit to Jimmy's Charhouse will be my last. The service left much to be desired, the food was good, but didn't make up for what was to happen. I took an adult party of 6 to dinner, when the bill came I quickly gave the server my debit card (directly connected to my checking account), the server came back a short while later and told me the card was declined. I was very surprised, but gave her my MasterCard to run through. She came back with a credit card slip to sign. I left the tip in cash on the table and signed the credit card slip. Long story short... they charged both my debit card and my credit card that evening. Both different amounts. When I called the restaurant, they were more than unfriendly and denied the incident. I had to have my bank call them and tell them they charged me. I was finally credited, but not even an apology from Jimmy's.
DATE: 2003-03-13
FOODRATING : 6
SERVICERATING : 2
AMBIANCERATING : 6
OVERALLRATING : 2
THIS PLACE SUCKS!!!!
DESCRIPTION: I had be going there for a while, but now this place just sucks!!! The service is most of the time very bad (waiting for 1 and a half for my meal and the waiter did not even apologize), and the owners-managers are very rude!! They constantly try to cut down on costs which explains why the food is not good anymore.
DATE: 2003-04-04
FOODRATING : 4
SERVICERATING : 2
AMBIANCERATING : 2
OVERALLRATING : 2
RECOMMENDED DISHES : Prime rib (which they don't have any more)
Stupid, PEOPLE!
DESCRIPTION: On Friday 7/16/04 We had received a couple of gift certificates to the Libertyville place (our misfortune). After the mediocre meal & poor service (first time waitress with no help or training) we paid with the gift certificates, my wife errantly gave them two certificates, one certificate covered the tab. As we were leaving we were collared by the waitress and a goof of a manager. It turns out the extra gift card had expired, but so what, it wasn't needed to cover the tab. These morons didn't bother to check to see the bill was covered, but proceeded to try and drag us back inside the restaurant. My wife and I were dumbfounded as another goof (executive general manager) joined the fray. When they realized their mistake these sorry souls didn't have the class to apologize. Nor did they apologize a few minutes later when, after having reflected on their poor behaviour, we called to talk to an owner.
DATE: 2004-07-16
FOODRATING : 4
SERVICERATING : 4
AMBIANCERATING : 4
OVERALLRATING : 2
My Favorite Restauraunt
DESCRIPTION: This place is amazing I come here often and the host/hostesses are very helpful. The servers are great. The food is spectacular. Keep up the good work, Jimmy's.
DATE: 2005-06-05
FOODRATING : 10
SERVICERATING : 10
AMBIANCERATING : 10
OVERALLRATING : 10
RECOMMENDED DISHES : filet mignon kabobs, porterhouse steak, steak and lobster, sandiego chicken sandwich, All american burger, hot fudge brownie with ice cream Everything is good
Good Food, Good Service
DESCRIPTION: I have dined at the Riverwoods restaurant several times for lunch and the first time at the Libertyville restaurant for dinner. The food at both was very good as well as the wait staff service. Lunch orders are served quickly, so it is easy to get in and out in under 45 minutes for lunch. My wife and I just had dinner for Valentine's day and we both were very pleased with our meals. We will definitely be going back.
DATE: 2006-02-15
FOODRATING : 8
SERVICERATING : 10
AMBIANCERATING : 2
OVERALLRATING : 8
